Terms of service

Who provides the service?

VanSledright Travel is a product of 45Squared LLC (“we”, “us”). These terms apply when you order a custom itinerary from us. By paying an invoice for an itinerary, you agree to them. If we change these terms, we’ll update the date on this page; the version in force when you paid applies to your order.

Questions about these terms can be sent through the request form on this site with “Terms” in the message.

What is the service?

We provide trip planning: a written, day-by-day itinerary for your trip, based on the details you give us. That’s all the service includes.

We are not a travel agency or tour operator. We don’t book, sell or resell travel. We don’t make reservations for you, take payment on behalf of any airline, hotel, tour operator or other provider, or hold money for a third party. We don’t arrange visas, travel insurance or transfers, and we don’t provide support during your trip.

Who books and pays for the trip?

You do. You choose and book every flight, room, tour, ticket, rental and restaurant yourself, directly with the provider, and you pay them directly. Your contract for each booking is with that provider, under their terms, including their prices, cancellation rules and refund policies.

Any provider we mention in an itinerary is a suggestion. Mentioning a provider isn’t an endorsement or a guarantee of its services, and we’re not responsible for what any provider does or fails to do.

How do orders and payment work?

After you send a request, we reply by email with a quote that confirms the destination, trip length, price and delivery date. If you agree, 45Squared LLC sends you an invoice with a secure online payment link.

Payment is due in full before planning begins. Your order is confirmed when the invoice is paid. We start planning then, and we deliver the itinerary only after payment. All sales are final.

Prices are in US dollars and are set by trip length, as shown on our pricing page. Trips longer than 14 days are quoted individually before you pay.

Is there a refund policy?

All sales are final. We don’t offer refunds. This applies if your plans change, the trip is postponed or cancelled, or you decide not to use the itinerary. Each itinerary is custom work that starts once you’ve paid, which is why we confirm the details and the price with you before you’re invoiced.

If we can’t deliver an itinerary we’ve agreed to and been paid for, we’ll tell you and return what you paid.

How accurate is the information?

We plan with care, using official and reputable sources, but travel details change often. Opening hours, prices, timetables, routes, booking rules and local conditions can change after we write your itinerary. Before you book or travel, confirm the details that matter with each provider.

You’re responsible for your own passports, visas, entry requirements, health requirements, travel insurance and safety decisions. The official sources below are a good place to check entry and health requirements for each country you visit.

What are the limits of our responsibility?

We aren’t responsible for losses that come from travel arrangements you make with providers, from changes or cancellations by providers, or from events outside our control, such as weather, strikes, illness, natural disasters or changes to government rules.

To the fullest extent the law allows, our total responsibility for any claim relating to an itinerary is limited to the amount you paid us for it. Nothing in these terms limits any right you have that can’t be limited by law.

Who owns the itinerary?

The itinerary is for your personal use and the people you travel with. You’re welcome to print it, keep it on your phone and share it with your travel companions. Please don’t resell or publish it.

We keep a copy of each itinerary we write. We won’t publish one or share it with anyone else without your permission. How we handle your personal information is covered in our privacy policy.